Zendesk Presents:
South Africa
As South Africa’s longest-serving Zendesk partner, CX Experts is proud to bring Zendesk Presents to South Africa — creating a local space for customer experience leaders to explore what comes next in service, support, and AI.
The Era of the Autonomous Service Workforce is here. Join industry leaders, CX experts, and innovators to discover how AI is reshaping customer experience across the African continent.
Why Attend
Future-Proof Your CX
Discover how AI and automation are redefining the customer experience landscape and driving operational efficiency.
Network with Leaders
Connect with peers, industry experts, and visionaries shaping the future of customer service in South Africa.
Practical AI Strategies
Take away actionable insights and proven playbooks to implement intelligent support in your organization.
Event Agenda
Featured Speakers
Hear from Zendesk and CX Experts leaders on AI, service operations, and the future of customer experience in South Africa.
John Kelleher
Vice President UKI/MEA
Zendesk
Phil Batt
CEO & Founder
CX Experts
Dave Hobbs
Head of Customer Success
CX Experts
Matt Harman
Enterprise Account Executive
Zendesk
Tim Mitchell
Strategic Program Director
Zendesk
Matthias Goehler
Chief Technology Officer, EMEA
Zendesk
Presented By & Sponsored By
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Choose Your Location
Two exclusive dates in South Africa's leading tech hubs.
Cape Town
Date
September 8, 2026
Venue
Workshop17 Newlands
Johannesburg
Date
September 10, 2026
Venue
Workshop17 Sandton
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